Refund & Cancellation Policy
CRITICAL NOTICE: All transactions are final. There are absolutely no refunds, exchanges, or reversals once scan credits have been successfully added/credited to your account balance.
1. Digital Assets Policy
ThreatScope utilizes a digital scan credit model. When you purchase single scan credits, subscription plans, or multi-credit packs, the credits are instantly credited and added to your account balance. Because these digital assets are provisioned immediately upon successful payment confirmation, all sales are strictly final.
2. Strict No-Refund Rule
Under no circumstances do we offer refunds, cancellations, or exchanges after credits have been added to your account balance. Specifically:
- Loaded/Added Balance: Once payment succeeds and credits are added/credited into your account balance, they are completely non-refundable and non-exchangeable. Loaded balances cannot be converted back into cash, fiat, or original payment methods.
- Initiated Scans: Initiating website scans consumes scan credits in real-time. This commits active security scanning assets and background testing instances immediately, which represents non-recoverable operational infrastructure costs.
- Subscription Packages: Monthly subscription packages can be cancelled at any time through your dashboard profile settings. Cancellation prevents future renewal charges. However, no refunds (pro-rated or otherwise) will be issued for any unused scan credits or remaining active days within your current billing cycle.
3. Account Issues & Billing Disputes
If you experience any technical delivery failures (e.g. payment was charged successfully but credits were not added to your balance), please reach out directly to our billing support desk at technologies.ary@gmail.com with your transaction reference number and registered account email. Our technical team will investigate and credit your account manually within 24 hours of validation.